Refund policy
Effective date: February 3, 2026
At SERP Cluster, we want you to be fully satisfied with our SEO and GEO intelligence suite. Because our billing is handled through our Merchant of Record, Paddle.com Market Ltd, this policy outlines exactly how refunds, credit reimbursements, and subscription cancellations are processed.
1. 14-Day Money-Back Guarantee (Initial Purchases)
We offer a 14-day money-back guarantee on your first transaction with SERP Cluster.
- If you purchase a subscription or a standalone credit package and realize the platform does not meet your needs, you may request a full refund within 14 days of the original purchase date.
2. Credit Reimbursements for Failed Jobs
Because SERP Cluster operates on a fluid, usage-based credit economy, you only pay for what you process.
- If a job (such as a Technical Site Audit, Semantic Cluster, or AI Readiness Audit) fails to complete due to a verified internal infrastructure error, API timeout, or crawler block on our end, the deducted credits will be automatically returned to your workspace balance within 24 hours.
- You do not need to contact support for automated job failure reimbursements.
3. Non-Refundable Situations
To protect our platform from abuse, refunds will not be issued under the following circumstances:
Subsequent Renewals
Monthly or annual subscription renewals are non-refundable. It is your responsibility to cancel your subscription prior to the renewal date via your billing dashboard.
Change of Mind (14+ Days)
We do not offer refunds or prorated credits for unused time or unused credits after the initial 14-day window has passed.
TOS Violations
Accounts suspended or terminated for violating our Terms of Service (e.g., unauthorized scraping, malicious usage) forfeit any remaining credit balance and are not eligible for refunds.
4. Processing Time & Merchant of Record
All financial transactions and refunds are securely processed by our Merchant of Record, Paddle.
- Once a refund is approved by our team, Paddle will process the return to your original payment method.
- Depending on your bank or credit card provider, it may take 3 to 10 business days for the funds to appear in your account.
5. How to Request a Refund
To exercise your 14-day money-back guarantee, please contact our support team from the email address associated with your SERP Cluster account.
Please include: Your account email, the transaction date, and a brief reason for the cancellation so we can improve our product.